FAQ

Q: Where can I get information on state, local & Federal regulations?

You can find the Alaska Damage Prevention Statutes regarding excavations in Title 42, Chapter 30, and Anchorage Municipal Code in Chapter 26,  U.S. Code of Federal Regulations: 49CFR196; 49CFR198; 49USC.60114

Q: I forgot to call and the crew is coming tomorrow, can I get an Emergency Locate?

No.  Emergency Locate Requests are provided as a result of an immediate threat to public safety.                                                     Examples of emergencies:  Broken Gas or Petroleum Line, Broken Water or Sewer Main, Electric Fault/power outage affecting more than 1 customer, Telecommunication Fault/outage affecting more than 1 customer, sink hole in a public road, and Petroleum product spills.  

Q: Why can’t I get locate service on Saturday or Sunday?

811 Member Utility companies generally have their in-house employees mark their own facilities.  That can mean that the electric company, telephone company, gas company and cable company etc. will each send someone to the site.   Regular on-site locate service is only available Monday through Friday, excluding holidays in accordance with regular utility operation schedules.  Most utility companies are staffed  8-5 Monday through Friday.  You can always place an order for locate markings online 24/7.  Just click on eTicket on the menu bar.  811 Alaska Digline will schedule your markings for completion within 2 business days (or 10 business days in remote locations) Monday through Friday.  There is no need for you take off work to be there as long as there is open access to your utility meters and the utility boxes in/near your yard and you have delineated your proposed excavation in white paint (or other identifiable means).

Q: Who is coming to mark the utility lines?

Each 811 Member facility owner marks their own buried facilities; therefore several different companies will be sending their representative to your dig site.   You should make sure the dig site is accessible for the 2-day or 10-day time frame to ensure all of the locate staff have access to meters, transformers, pedestals etc. to mark facilities in conflict with your project.

Q: How long is a locate good for?

There is no standardized or legislated time a locate is good for.  AK State Law requires you to give notice up to 15 working days prior to excavation;  20 working days in remote areas.  It is the excavator’s responsibility to maintain markings.  Given the volatile Alaskan weather and the constant changes to an active construction site’s conditions; if you can’t see the marks clearly don’t guess – call for a relocate to get the marks refreshed.

Q: What is the standard depth for buried utilities?

811 Alaska Digline does not have buried facility depth information.  Facilities are generally buried according to code requirements at the time of installation.  Post-installation depth varies due to erosion, ditching, extreme weather conditions (frost heaves, earthquakes etc.), grading, landscaping etc.  The depth of facilities cannot be guaranteed; therefore, excavators are required to hand dig within two feet of either side of the buried utility, or if digging deeper than ten feet, hand dig within 30 inches of the outside dimensions of the line.

Q: What colors do the utilities use to mark underground utility lines?

Q: Do I have to be on site when the locators arrive?

Most utilities do not require on-site presence as long as locations are accessible, there are no aggressive animals and the excavation site is either delineated in white paint or a clear and succinct description of your proposed dig is provided on the locate request; however, there are a few exceptions.

Q: Will the Call Center notify all the utilities in my area?

Your Damage Prevention Representative will list each member facility owner that 811 Alaska Digline WILL NOTIFY of your pending excavation. Membership in the 811 Utility Locates is voluntary. Not all buried facility owners choose to participate in 811.  Non-member utility locates will need to be coordinated with the individual companies by calling each individual non-member company directly.  811 Alaska Digline cannot tell callers who else to call, as those other non-member utilities have not registered the location of their buried facilities with 811 Alaska Digline and we are not aware of unregistered service areas.

Q: There is no address at my dig site.  Is there an alternate way to get them to mark at an a-typical project location?

Yes.  You can submit any of the following types of alternative addresses:

  • Submit the street name, Township, Range, Section and Quarter of the project location.
  • Submit a map which includes a common fixed point of reference (business, landmark, mile marker, river etc.)
  • Submit a Google Earth map image and use the drawing tools to mark “X marks the spot”
  • Submit Geographic Coordinates of the location in decimal degrees: (example:  Latitude 61.327855, Longitude: -149.572366)
    • *TIP:  An easy way to get these coordinates is to use Google Earth:    Click on Tools in the top menu, select options, then select the decimal degrees radio button beneath “Show Lat/Long”. This will show the coordinates at the bottom of the Google Earth window related to where your cursor is hovering on the map image.  (Caution: it changes every time you move your cursor).  Please indicate on your request form if these are approximate coordinates to get us in the vicinity or exact dig site location coordinates.
  • As Always, Premarking your dig site with white paint or black paint if snow is present is the best way to ensure the correction location gets marked.

Q: Can I get the locate before the two-day notice?

811 Alaska Digline will request a “short notice” locate to make the member facility owners aware of your needs, as a courtesy. State Law requires the utilities to have locates completed within 2 working days. It is highly unlikely that ALL facility owners will be able to accommodate your schedule.  If an excavator digs before the two days they are in violation of state law, subject to penalties and fines.  All damages to facilities and all administrative costs will be billed to the excavator.  Remember:  locates are for your personal safety and the safety of those around you.

Q: Why has nobody called me to confirm the locate has been completed?

Not all utilities in Alaska provide “positive response” at this time. Locates are required by law to be completed in two working days or within 10 working days in remote areas. It is the excavator’s responsibility to maintain the markings. However, if you believe the locates are incorrect or incomplete, 811 Alaska Digline will research it for you and work to resolve the issue in a timely manner.  You can check the locate status for those who do participate in positive response HERE .

Q: Is there a charge for this locate?

Under Alaska State Law, there is no charge to the excavator for the first underground facility marking prior to excavation on a project. Alaska Statute allows a utility to receive compensation from the excavator for costs incurred responding to subsequent requests to locate the same facility during an excavation project.  811 Member Utilities may directly charge you for locates performed in response to an Emergency after hours, weekends and holidays.

Q: What is a private line?

A private line is any line that is consumer owned and therefore not maintained by a member utility. Some examples are electric or gas lines to a shed, workshop or greenhouse;  water lines from a private or community well, sewer lines to a septic system; electric service lines from the meter to a building, city water or sewer lines beyond the Road Rights of Way or Easement.   Contact the specific utility company directly to see if the line in question is considered a private line.

If you require a private facility to be located, you will need to contract a private locating company in your area to mark the facility.

Q: When is my design survey going to be completed?

Design survey utility markings may be provided by facility owners in accordance with their unique company tariffs and policies, as personnel is available. 811 Alaska Digline will process your request for design survey markings to coordinate possible utility conflicts. The scheduling of locates and/or furnishing of record drawings are coordinated by the utility personnel and the requestor directly.

Q:  What methods of payment do you accept for my Alaska Digline, Inc. Membership Invoice?

Alaska Digline, Inc. accepts cash, check, EFT direct pay or you can pay by credit card online by clicking the PAYMENT link. Mail checks to the following address:

Alaska Digline, Inc.
11901 Business Blvd, Ste #101
Eagle River, AK 99577

Q: How do facility owners/utilities get on the notification list?

Facility owners sign up and register their service area with Alaska Digline and pay a membership fee to be notified of proposed excavation near their facilities. This directs excavators to trained damage prevention specialists and provides documentation of the dig location, project information, excavator as well as other member facility owners at that location. Check our membership page for more information.

To find out more about membership in the Alaska One-Call utility locates, email your inquiry to membership@akonecall.com  or fill out our application online.

 

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